Insurance Administrator

SUMMARY:
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POSITION INFO:

IGrow Group of Companies, South Africa's #1 Property Investment Company is looking for a dynamic and forward-thinking Insurance Administrator to join their team in Cape Town.

Job Summary

The Insurance Administrator is responsible for providing administrative support to the insurance team, managing policy documentation, processing claims, and ensuring accurate and efficient customer service. This role requires a high level of attention to detail, organizational skills, and customer service abilities, as well as an understanding of insurance policies and procedures.

To qualify for this position, you need:

• A minimum of a matric is required; a certificate or diploma in insurance, finance, business administration, or a related field is preferred.
• FAIS (Financial Advisory and Intermediary Services) compliance and RE 5 (Representative Exam) certificate is advantageous.
• 1-3 years of experience in an insurance, financial services, or administrative role is preferred.
• Familiarity with insurance policies, claims processes, and regulatory requirements.
• Proficiency in MS Office (Word, Excel, and Outlook) and insurance software.
• Strong data entry and record-keeping skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills for client interactions.
• Problem-solving abilities and the capacity to handle customer inquiries.
• Understanding of insurance regulations and the Financial Sector Conduct Authority (FSCA) requirements.
• Knowledge of FAIS and FICA compliance regulations, if applicable.

Duties and responsibilities include, but not limited to:

Policy Administration and Documentation:

• Process new applications, renewals, amendments, and cancellations of insurance policies.
• Ensure all client records and policy documents are accurate and up to date.
• Issue policy documentation, endorsements, and certificates in a timely manner.

Claims Processing:

• Assist in the preparation, submission, and follow-up of insurance claims.
• Ensure claims documentation is accurate and compliant with industry standards.
• Liaise between clients and insurance providers to ensure effective claims resolution.

Customer Service and Communication:

• Respond to client inquiries regarding coverage options, policies, and claims.
• Provide guidance to clients on policy terms, premium payments, and policy renewals.
• Maintain positive client relationships by providing timely and clear information.

Data Management and Reporting:

• Maintain client databases and update information as needed.
• Generate reports on policy status, claim progress, and any outstanding issues.
• Ensure compliance with regulatory requirements in all documentation and reporting.

General Administrative Support:

• Support other team members with administrative tasks as needed.
• Manage filing systems, schedule appointments, and handle mail and correspondence.
• Assist in policy audits and ensure that all files comply with company standards.