Insurance Administrator

SUMMARY:
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POSITION INFO:

Role: Insurance Administrator

Location: Gqeberha

Employment Type: Permanent. Full time. In office

Working hours: 08:30am – 4:30pm (Mon-Fri)

Our client an independent brokerage working with top life insurance and investment companies like Old Mutual, Ninety One, Sanlam, and many more. We're seeking a detail-oriented Insurance Administrator to handle policy management, client support, and office administrative tasks.

Duties will include, but is not limited to:

• Process insurance policy applications, renewals, amendments, and cancellations.
• Maintain accurate client and policy records in the system.
• Liaise with insurance providers to obtain quotes, update policies, and address queries.
• Serve as the primary point of contact for clients, addressing policy-related inquiries.
• Prepare and send policy documentation and statements to clients.
• Coordinate with brokers to ensure timely and accurate service delivery.
• Assist with claims processing, including documentation submission and client updates.
• Ensure compliance with industry regulations and internal policies.
• Provide general administrative support, including filing, reporting, and data entry.
• Identifying ways to streamline processes and enhance client satisfaction.

Qualifications

• Minimum of 5 years in insurance administration, policy servicing, or client support roles within the insurance or finance sector.
• Matric + additional certifications in insurance or customer service are an advantage.

Skills:

• Proficiency in Microsoft Office (Word, Excel).
• Strong organizational skills with the ability to multitask, meet deadlines and prioritize workflow.
• Excellent verbal and written communication skills for client and team interactions.
• Strong emotional intelligence with a proactive mindset and critical thinking abilities.
• Reliable, honest, and a strong work ethic.