Insurance Call Centre Agent

SUMMARY:
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POSITION INFO:

Job Description:

The individual will be a Call Centre Agent, part of a team of Call Centre Agents that:

• Sell insurance products telephonically to potential policyholders by reading from an approved script,
• Utilise a call center dialer to manage lead follow-up
• Strive to achieve insurance policy sales and campaign targets
• Assist policyholders with policy administration
• Follow up on policyholders who have not paid their premiums
• Ensure excellent customer service and fair treatment of policyholders
• Adherence to quality, training and compliance processes
• Accurately recording policy sales and maintaining policyholder information

Requirements:

• Grade 12
• Meeting the Regulatory Fit and Proper requirements
• Advantageous:
• Additional South African Languages
• Sales, Marketing, or Insurance Diploma/Degree
• Proven track record in achieving sales targets
• FAIS Regulatory Exam (RE5) for Representatives

Ideal Experience:

• 2 years + Call Centre experience, and/or
• 2 years + Insurance sales / Financial Services experience

Competencies:

• Proficient in English
• Good communication and conflict management skills
• Attention to detail
• Computer Literate in MS Office (Word, Excel and Outlook)
• Knowledge and understanding of Insurance Legislation and Regulation (advantageous)
• Self-motivated, committed and willing to learn
• Work under pressure in a target-orientated environment
• Problem-solving skills