Internal Consultant

Recruiter:

Stafflink Recruitment Solutions

Job Ref:

STL 1408

Date posted:

Thursday, October 17, 2024

Location:

Durban, South Africa

Salary:

R16950 CTC

SUMMARY:
Durban, KZN

POSITION INFO:

JOB PURPOSE/OBJECTIVE:

We are seeking a motivated and detail-oriented Internal Sales Representative to join our dynamic sales team. The successful candidate will be responsible for managing customer inquiries, processing orders, and supporting the external sales team to achieve sales targets.

MAIN DUTIES/RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO):

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Process sales orders accurately and efficiently.
Maintain and update customer records in the CRM system.
Collaborate with the external sales team to identify and pursue new sales opportunities.
Provide product information and support to customers.
Prepare and follow up on sales quotations.
Monitor and report on sales performance metrics.
Assist in resolving customer complaints and issues.
Participate in sales meetings and training sessions.

JOB/EDUCATIONAL/QUALIFICATION REQUIREMENTS:

Qualifications:
Matric (Grade 12) or equivalent
Degree/Diploma/Certificate would be advantageous
Proven experience in a sales or customer service role.

SKILLS & EXPERIENCE:

Experience:
Strong command of the English language, with the ability to speak Afrikaans
2+ years’ of sales experience
Computer Literacy - MS Excel, Word, PowerPoint, MS Outlook
Proven ability to handle multiple requests and prioritizing in order to meet deadlines
Knowledge of Kerridge advantageous
Customer service experience
Experience working in a team environment to meet goals
Skills & Personal Attributes:
Excellent communication skills
Good Computer Skills (MS Office Suite - Word, STRONG Excel skills, PowerPoint)
Excellent time management skills
Excellent administration skills
Strong problem solving abilities
Ability to work under pressure
High level of attention to detail and accuracy.
A positive attitude and a willingness to learn.
Deadline driven / focused
Initiative

Operational requirements may necessitate working overtime from time to time.

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