Internal Sales Consultant - Durban

SUMMARY:
Well established Industrial components Company is looking for a Dynamic Internal Sales Consultant to join their team in the Durban area.

POSITION INFO:

PERSONAL ATTRIBUTES & REQUIREMENTS:

• Proficient in Microsoft Office package
• Fluent in English and Afrikaans
• Excellent verbal and written communication
• Prompt and professional manner in dealing with customers
• Upselling and Suggestive selling techniques
• Effective Listener
• Time Management – must be able to multitask
• Effective negotiator
• Must enjoy challenges
• Solutions driven
• Highly Organized
• Must be able to work under pressure
• Quick Thinker
• Problem Solver
• Positive Attitude
• Respectable
• Trustworthy
• Honesty and Integrity
• Attention to Detail
• Goal Driven
• Team Player

MAIN KPI’S FOR THIS ROLE:

• To service and sell to the needs of existing customers
• To support the activities of the external sales team
• To provide competitive and accurate quotations to customers as per company lead times
• To provide timeous feedback to customers with regards to their orders
• Sourcing of new sales opportunities for the branch on inbound leads and following up thereof
• Outbound cold calling and emails to existing customers
• Process orders accurately in a timely manner on Syspro
• Securing Sales and ensure monthly targets set are achieved
• Respond timeously to new Sales inquiries
• Respond swiftly and courteously to customer complaints and enquires
• Amending of orders on request from Customers
• Route potential opportunities to the appropriate Sales Representative for further development and
• closure
• Assist Debtors Controller on keeping customers current on collection
• Provide delivery instructions to dispatch
• Liaise with Stock Administrator with regards to back order and ETA
• Upkeep of all internal records and customer database
• Build rapport with customers through friendly, engaging communication
• Develop and maintain effective and professional sound customer relationships
• Conduct product training and demonstrating of products to customers

EDUCATION NEEDED:

• Matric / Grade 12
• Min of 3 years experience in Internal Sales in an Industrial environment