Internal Sales - Lighting / Hardware Industry

SUMMARY:
Our client is needing your excellent customer skills to deal with their incoming enquiries and phoning of new clients to assess their current product requirements.

This leading company based in Montague Gardens offers their customers a quality product line required by building/hardware stores and contractors.
Efficiency and being well-organised is what will make you successful for this role.

POSITION INFO:
REQUIREMENTS

• Matric, relevant qualification advantageous
• 2 – 3 years’ experience in a similar role
• Excellent communication, interpersonal and organisation skills
• Self-driven with initiative, deadline driven, excellent planning & organisational skills
• Ability to work under pressure and adapt to changing demands and conditions
• High attention to detail, enthusiastic and committed
• Experience within the Warehouse and Retail industry
• Experience working with electrical equipment and tools
• Understanding of sales performance metrics

• Process orders via email and over the phone and assist over the counter sales for walk in customers
• Making outbound calls to potential customers and following up on leads by referring the customer to the respective external sales reps
• Ensure information on customer orders is correct
• Liaise with the warehouse department ensuring timeous deliveries of orders
• Assisting with quarterly stock takes
• Understand customer needs and continuously promoting products to new and existing customers
• Contacting customers to ensure the accuracy of information on the invoices
• Follow up on sales quotes weekly
• Maintain accurate records of all follow ups made with customers with feedback to management
• Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities