Internal Sales/Receptionist

Recruiter:

Ann Swann Personnel

Job Ref:

JHB002075/BP

Date posted:

Friday, March 14, 2025

Location:

Johannesburg, South Africa

SUMMARY:
We are seeking a highly organised and customer-focused Internal Sales/Receptionist to join our client’s team based in Boksburg. The ideal candidate will be responsible for handling reception duties while supporting the sales team with customer inquiries, quotes, and order processing. This role requires excellent communication skills, attention to detail, and experience in a similar industry. Previous experience in the steel/ construction industry would be advantageous.

POSITION INFO:
Key Responsibilities:
Reception Duties:

Greet and assist walk-in customers and visitors in a professional manner.
Answer, screen, and direct incoming calls efficiently.
Manage incoming and outgoing correspondence, including emails and couriers.
Maintain a neat and organised reception area.

Internal Sales Support:

Assist customers with product inquiries and provide accurate information.
Process customer quotes, sales orders, and invoices.
Coordinate with the warehouse and dispatch team to ensure timely deliveries.
Maintain and update customer records in the CRM system.
Assist in preparing and following up on sales reports and targets.
Build and maintain strong relationships with customers and suppliers.

Key Requirements:

Matric Certificate essential
Additional sales or administrative training/certifications will be beneficial.
Experience in the steel/ roofing or construction industry (preferred).
Minimum of 2-3 years of experience in internal sales or receptionist roles.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Experience with sales/order processing systems (advantageous).
Ability to multitask and work under pressure.
Strong administrative and organisational skills.
Customer service-oriented.

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