International Donor Request Manager (German Speaking)

SUMMARY:
If you are motivated by making a meaningful impact on the community, elevate your career by joining a leading global non-profit organization in the medical field with a network of over 11 million registered donors. The organisation is at the forefront of facilitating unrelated blood stem cell transplants worldwide.

The International Donor Request Manager works on an international scale, supporting the coordination of stem cell donations with unrelated donors.

POSITION INFO:
Oversee donor support and coordination for potential stem cell matches, managing medical evaluations, testing, appointments, and guiding donors through the entire process while facilitating communication with all international and national stakeholders.

Key Responsibilities

• Notify donors that they have been identified as a potential stem cell match for a patient, to educate and consent donors and facilitate the management of the donors’ stem cell collections.
• Support medical teams in coordinating national and international stem cell donations, conducting donor information sessions, evaluating donor eligibility, managing medical assessments, and ensuring communication with coordinators.
• Oversee documentation, transport logistics, permits, and customs clearance, while maintaining relationships with collection centres and ensuring financial and contractual obligations are met. Investigate quality incidents, maintain Standard Operating Procedures, and stay informed on stem cell donation developments.

• Bachelor’s degree (or equivalent) or relevant vocational training.
• 1-2 plus years work experience, working in a high-pressure environment.
• Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
• Experience of working with large database/CRM systems.

• Fluent in German and English (written and verbal).
• Willingness to become acquainted with, and understand, a very specific discipline/branch of medical science.
• Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
• Willingness to travel on occasions for training and workshops, both nationally and internationally.
• Ability to work in line with POPI and with an understanding of donor and patient confidentiality.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• A heart for community and making a positive contribution to society.