International System Install Coordinator (Relocation - Netherlands)

Recruiter:

Sci Tech Placements

Job Ref:

JHB000560/MR

Date posted:

Tuesday, May 17, 2022

Location:

Europe, United States

Salary:

Euros neg

SUMMARY:
We have an exciting opportunity for an International System Install Coordinator, based in the Netherlands (relocation offer)

JOB DESCRIPTION:

Objective:
To coordinate the installation of all types of lithographic systems in a continuously changing market, on time with quality exceeding customers’ expectation.

Job Description

Prepare the installation in the factory and be up to date about latest developments, chase quality issues in our factory and prepare the transfer of the system to the field;
Coordinate the installation of machines at customers in Japan, China, Taiwan and America. Travelling up to 60%;
Responsible for escalations, progress and dealing with the customers;
Report on & drive progress of the installation and focus on cycle time, budget and assuring quality;
Develop and adjust daily plans and anticipate on progress and issues encountered, plan and prioritize;
Ensure proper shift transfer; actual status, progress, escalation;
Manage technical support; ensure clear description of the problems for 2nd/3rd line support, challenge action plans and choices received from support parties;
Manage escalations on site; represent the factory at the customer site and local office;
Identify and address resource/help requests;
Communicate with different stakeholders inside and outside departments’
Act as the link between the customer site and client headquarter;
Continuous improvement and follow up on quality issues occurred during installations

Requirements

Bachelor or Master degree in electronics, mechatronics, physics or mechanics.
Experience in project management; escalation management; and progress reporting
Dealing with customers; Field operations; International organization; and Process improvement projects;
English professional proficiency;
Leading a team of highly educated Install-engineers (in shifts);
MS Project and MS Office (Excel, PowerPoint).

Salary in Euros (negotiable); EU visa arrangement

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International System Install Coordinator (Relocation - Netherlands)

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