Italian Speaking Customer Sales and Service Rep (Remote)

Recruiter:

Recru-it

Job Ref:

CPT004693/BB

Date posted:

Thursday, August 22, 2024

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
Our client is currently looking for Italian speaking individuals who can help them deliver outstanding customer service to their international markets.

POSITION INFO:
The Role: Italian speaking advisors to provide superior airline reservation services to customers. Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

Knowledge, Skills and Experience Required

Native/ Advanced level Italian & English Language Skills
Excellent Italian Written Skills (skills will be assessed)
Matric (Grade 12 or Equivalent qualification)
Computer literacy at intermediate level
No criminal record
Experience in Customer Services / Call Centre / travel and tourism sector advantageous
Demonstrated ability to resolve customer complaints and offer alternative solutions

Work Hours

8.5 – 9 hour shifts per day on rotation
Shifts to be rostered from Mondays to Sundays including local and market public holidays
Operational hours: Rotational within a 24/7 Rotational shift basis
Work from home (Anywhere within South Africa) or work at office (located in V&A Waterfront, Cape Town)
Work from home requires own Fibre fixed line internet connection & UPS solution at own cost
Training: 4 – 7 weeks
Probation period: 4 months

Salary and Benefits

Permanent, Full-time employment
Market- related salary
Work from home (Anywhere within South Africa) or at office (V&A Waterfront, Cape Town)
Paid Training
Benefits: (Employee Assistance Programme; Health Insurance; Provident Fund)
All equipment is provided

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