Italian Speaking Customer Sales and Service Rep (Remote)

SUMMARY:
Our client is currently looking for Italian speaking individuals who can help them deliver outstanding customer service to their international markets.

POSITION INFO:
The Role: Italian speaking advisors to provide superior airline reservation services to customers. Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
 
Knowledge, Skills and Experience Required

• Native/ Advanced level Italian & English Language Skills
• Excellent Italian Written Skills (skills will be assessed)
• Matric (Grade 12 or Equivalent qualification)
• Computer literacy at intermediate level
• No criminal record
• Experience in Customer Services / Call Centre / travel and tourism sector advantageous
• Demonstrated ability to resolve customer complaints and offer alternative solutions

• 8.5 – 9 hour shifts per day on rotation
• Shifts to be rostered from Mondays to Sundays including local and market public holidays
• Operational hours: Rotational within a 24/7 Rotational shift basis
• Work from home (Anywhere within South Africa) or work at office (located in V&A Waterfront, Cape Town)
• Work from home requires own Fibre fixed line internet connection & UPS solution at own cost
• Training: 4 – 7 weeks
• Probation period: 4 months

• Permanent, Full-time employment
• Market- related salary
• Work from home (Anywhere within South Africa) or at office (V&A Waterfront, Cape Town)
• Paid Training
• Benefits: (Employee Assistance Programme; Health Insurance; Provident Fund)
• All equipment is provided

NB! This job is now closed. You can apply for other jobs by uploading your CV.