Italian Speaking Customer Service Agent

SUMMARY:
Call Centre - Travel & Tourism

POSITION INFO:

• Work for a prestigious airline brand on various work streams
  
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
  
• Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
  
• Fully paid product and systems training provided.
  
• Daily interactions with international passengers with queries and compliments
  
• Required to meet specific key performance indicators and meet expected client service levels.
  
• Demanding and time-sensitive call centre environment
  

Requirements

• Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
  
• Located in South Africa preferrable
  
• Permanent residence permit/ South African ID holders only
  
• Excellent Computer literacy & technical skills
  
• No criminal record.
  
• Flexibility to work shifts
  
• Previous customer service experience preferred

• Remuneration: R190 000 CTC per annum
  
• Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
  
• Rotational shifts Mondays – Fridays includes rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
  
• Training: 4- 6 weeks (Fully Paid).
  
• Probation period: 4 months
  
• Health insurance benefit (Paid for by the Company)
  
• Own home Fibre internet line & UPS solution required for work from home option.

Benefits