Italian speaking Customer Service Representative

We have an exciting career opportunity for an Italian speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for an Italian speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!

Your key job responsibilities as the Italian speaking Customer Service Representative in Cape Town, South Africa:

• Assist passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels

Requirements

Requirements for this Italian speaking Customer Service Representative job in Cape Town, South Africa:

• Native/Advanced level in Italian language: Verbal & Written skills essential
• Permanent residence permit or South African ID holders only
• Flexibility to work shifts. Weekends may apply
• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
• Excellent Computer literacy & technical skills
• Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
• Own transport
• No criminal record

If you meet the above requirements for this Italian speaking Customer Service Representative job in Cape Town, South Africa, we would like to hear from you!