SUMMARY:
Resort General Manager
POSITION INFO:
Employer Description
Large resort with over 100 self catering chalets in the Drakensburg.
Job Description
The Resort Manager is responsible for the efficient running of the resort as a whole and for the Maintenance of the units, offices, gardens & grounds. The standard of maintenance at the resort must be in accordance with current industry expectations and improvements must be undertaken constantly. Resort stock and assets must be controlled, and the stock usage must be cost effective. The budgetary requirements must be adhered to. A high standard of cleanliness must be maintained. Efficient duty rosters must be distributed to all employees and monitored. Staff performance must be evaluated and maintained/improved. Assume overall responsibility for all Food & Beverage outlets, Convenience Stores, Adventure Activities and Day Spa where applicable. Maintain healthy relations with all outsourced operators. Effectively delegate various responsibilities to the relevant senior management whilst maintaining overall accountability.
MAIN RESPONSIBILITIES:
Ensure that all aspects of dealing with guests, procedures and documentation is managed in accordance with Company procedures including all reception procedures, check in/outs, etc.
Report any incident comprehensively in writing within 24 hours via email to the Resorts Department.
Conduct regular inspections of games room, laundry, gardens and maintenance areas.
Ensure that the resort maintenance register and housekeeping register is checked and updated on a daily basis
Undertaking all monthly stock takes and checking all stocks and stock levels, completing the month end stock takes and submitting the housekeeping and maintenance reports to Resorts Department by the 8th of the month
Timeous ordering of consumables and replacements/MAR must be ensured.
Complete cash ups, reconciling, petty cash summaries, receipts and banking of all resort income and forwarding the relevant schedules via email and post to the Resorts Department.
Ensure resort vehicle in maintained as per company rules and regulations.
Completing resort vehicle log book and forwarding to the Resorts Department at year end.
Complete all orders and submit before the 25th tying these up with suppliers invoices, allocating the cost against the budget vs actual and forwarding the documentation to the Resorts Department monthly.
Administer petty cash and obtain approval of an item over R500 from the Resorts Department.
Undertake annual and cyclical budgeting.
Preparing preliminary prioritized major asset replacement schedules and requests.
Consumable stock control and reporting as well as responsible for resort asset control
Choosing and appraising at least 5 – 7 units per week per resort to evaluate the quality of maintenance and housekeeping.
All aspects of HR including but not limited to submitting wage registers by the set deadline to Resorts Admin Department and Payroll, deal with all aspects of personnel and submit to head office human resources department timeously (including discipline), interviewing prospective staff, dealing with unions
Scheduling staff meetings to advise staff of latest developments, ensuring that all staff performances are productive and that all procedures and are adhered to and undertake staff training on a regular basis.
Carry out staff appraisals
Ensure all employees have access to the company procedures and policies, rules and regulations and conditions of employment.
Ensure all employees complete the site attendance register.
Responsible for First Aid supplies and administration and security administration and checks.
Acceptable filing system, completed on a regular basis.
Check deliveries to correspond to order placed and store safely in the correct location once cross-checked.
Regular checking of stores to ensure they are neat and tidy at all times and stock control is effective and accurate.
Ensure safety standards are implemented and adhered to.
Manage overcrowding in units and / or any unacceptable behavior.
Responsible for oversight of all Food & Beverage Outlets and Convenience Stores where applicable.
Responsible for oversight of the onsite Body Bliss Day Spa where applicable.
Responsible for oversight of the Adventures Activity offering where applicable.
Qualifications
Hotel Management Qualification
Skills
At least 3 years experience in similar role managing a large resort. Good all round knowledge. Hands on. Good admin skills. Attention to details. Ability to oversee staff.
Benefits
Live in - 2 bedroom house. Incentives,
