SUMMARY:
Resort Outlets Operations Manager (Multiple Resorts)
POSITION INFO:
Employer Description
Resort Group with Head Office in KZN (South Coast)
Job Description
As the Outlets Operations Manager, you are responsible for overseeing the Day Spa’s, Adventure Activities and related Outsource Partners (requiring travel). The role also includes the administration and financial overview of the various outlets, as well as a number of administration roles.
Your management duties will include:
- Establishing company procedures, POS requirements, standards (including financial) and ensuring that they are maintained at all Day Spa’s, adventure activities and related Outsource Partners.
- Extremely competent in implementing and understanding all aspects of controls / POS systems across all outlet operations.
- Overseeing efficient and cost-effective stock control and asset management systems.
- Staff management related duties such as assisting with staff recruitment, staff performance, staff training as well as the efficient use of time by all personnel.
- Budgetary requirements must be adhered to.
Qualifications
Relevant tertiary qualifications.
Skills
- Proven Spa, adventure activities history, as well as a history of experience in the Hospitality industry.
- Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience.
- Excellent understanding of all aspects of Hospitality Operations.
- Excellent administrative skills.
- Experience in the operational, labour and financial aspects of a resort, spa, adventure activities and outsourced operators.
- Sound understanding of budgeting.
- Driver’s license and ability to travel at short notice or without prior notice for long periods.
- Based at Head Office in KZN South Coast– no accommodation included.
- Ability to work under pressure and meet deadlines.
- Analytical ability and multitasking.
- Working knowledge of MS Office, Excel etc.
- Excellent communication skills both written and verbal.
- Flexibility to travel.
Benefits
Medical aid, provident fund
