SUMMARY:
Couple : Field Guide & Front of house/Reservationist
POSITION INFO:
Employer Description
A 5* Game Lodge located in Madikwe (Big 5 Maleria Free Reserve), in the North West Province.
Job Description
FIELD GUIDE :
- Field Guide / Game Ranger in Madikwe Game Reserve (Big 5 area)
- Conducting Game Drives & Bush walks with guests
- Overall responsibility to ensure a high quality bush experience to assigned guests
- Being part of Rhulani’s Ranger team of 5 guides in total
- Prepared to help in other areas of the lodge, especially in maintenance, if required
FRONT OF HOUSE & RESERVATIONIST :
- Administrative tasks at Rhulani Safari Lodge, an 18 bed, award winning 5 star lodge in Madikwe Game Reserve (Big 5 area)
- Reservation, preparation of offers and bookings in the reservation system
- Handling requests from guests and travel partners via the phone and e-mail
- Taking care of guests’ concerns during their stay
- Check-in and check-out for arriving and departing guests
- Control of incoming payments and payment requests
- Assistance with administrative work at the end of the month including stock control
- Willingness to help with daily work, even outside the office, such as room control checks, hosting during dinner times
- Reports to the Lodge Manager
Qualifications
Field Guide :
- Experience on the job as a field guide in a similar environment (Big5 reserve) and at a lodge of similar level (high end, 5 Star).
- FGASA Level 2 qualification.
- PDP.
- Full Trails Guide qualification and being able to conduct bush walks will be considered as a plus.
Front of House
- Relevant Hospitality Qualification
Skills
As a field guide you need to have excellent communications and entertaining skills. Team-Player who feels well being part of small team of rangers. Experience on a similar job in an environment and at a lodge at similar level, or degree from a hotel management school. Experience with administration and reservation systems, knowledge of Panstrat a plus. Computer skills in Word, Excel, Powerpoint, Outlook and others. Excellent communications skills in English, written and oral. Team-player who feels well being part of a team with flat hierarchies and direct communication channels. Works calmly and solution-oriented and remains calm as a leader in emergencies and crises. Willingness to work and live in the bush (on a 6 weeks on / 2 weeks off cycle).
Benefits
- Accommodation.
- Monthly additional contribution of ZAR 1,600 of to your private health insurance (starting after probation period)
- Annual Bonus based on performance
- Gratuities
- Pension Plan with 7.5% company contribution of fix salary (starting after probation period)
- Uniform
- Meals
- Free wifi
