SUMMARY:
Rooms Division / Assistant Resort Manager
POSITION INFO:
Employer Description
Beach resort in Mozambique
Job Description
Full Management responsibility of a Front Office Operation of a large and very busy Resort property including :
- General Front Office administration, telephone, reservations, reception
- Management and administration of communications with online booking platforms as well as with Head Office Departments
- Dealing with guest queries, requests and complaints and management of guest relations
- Revenue and Statistics control and management
- Handling & recording of cash & other income
- Management and administration of all front office staff including Drivers
- Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
- Interaction & liaison with all departments and areas including outsourced functions
- Perform Duty Management functions
- Provide assistance to the Resort Manager in any areas required and be able to provide Management backup for same
Qualifications
Hospitality Management diploma
Skills
- Proven Front Office and Rooms Division experience and Skills and a history of experience in the Hospitality industry
- Excellent knowledge of all aspects of Hospitality Operations including Timeshare as well as Hotel / Resort operations
- Proven management skills including: Guest & Staff relations and administration
- Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Reception Desk, Opera/Fidelio, Semper, Apex, Hotelier etc.,)
- Ability to work under pressure and without supervision
- Attention to detail
- Excellent communication skills (written & verbal)
- Desire and ability to work in a fairly remote location with the ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
- Own transport and a valid driver’s license essential
Benefits
Accommodation - 1 bed house
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