SUMMARY:
Business Development Specialist
POSITION INFO:
Employer Description
Inbound Tour Operator in JHB North
Job Description
To successfully execute the conception, pricing, promotion and distribution of ideas, services and events to create and maintain client relationships that will satisfy individual and organizational objectives. Successfully contract client specific rates and services and implement the process involved.
- To ensure client expectations are met and the highest delivery of service is driven through the business
- To ensure that clients are offered the best available price and product
- To continually look at creative ideas and review products which are offered to clients
- To build and retain relationships with clients with effective communication
- To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously
- To follow-up with clients and leads through Market Managers
- Establish reason for decline of proposals
- Increase conversion rate for quotes and meet targets
- Offering of competitive rates, value for money options in the respecting turn-around times
- Follow-up of all quotations
- Presentation of proposals
- Analyzing of weekly quote conversion reports
- Understanding the needs of clients target market and developing of product accordingly within a competitive market
-
- Communicate market research with the relevant Market Manager
- Assist with the formation strategy
- Distribution channel analysis and development
- New Business Development planning and management
- Liaising between Business Development, Contracting and Market Managers
- Client Update
- When supplier updates regarding rates are received, information must be updated on all contracts and offers and agents must be informed immediately of new rates
- Information to agents regarding specials, renovations etc. to be done in conjunction with Marketing
- Brochure Analysis
- Collecting of competitors brochures and analysing to ensure continuous competitiveness within our specific markets
- Supplier Negotiation
- Understanding your specific market and the competition in order to achieve the main goal of ensuring our agents are competitive within the market
- Maintaining good relationships with the suppliers in order to achieve these goals
Qualifications
- Matric/Grade 12
- Tertiary Qualification in Tourism would be preferable
Skills
- 2 years product development / contracting experience in the tourism industry / Groups and FITs
- Experience in tour consulting with groups and FITs would be an advantage
- Strong product knowledge and supplier relationships
- In depth pricing knowledge
- Extensive negotiation experience
Benefits
Medical Aid, provident fund
