SUMMARY:
-
POSITION INFO:
Our client is looking for a vibrant, passionate and dedicated Junior Administrator / Service Controller. Candidates that meet the following minimum requirements are invited to apply.
Minimum requirements:
- Excellent and helpful telephone manner and great communication skills
- Numeracy and accuracy with data input is essential
- Computer literate
- Willing to go the extra mile, every time
- Presentable, well-spoken and articulate
- Able to work under pressure, plan and organize
- Administrative skills
- Own reliable transport
Duties will include:
- Accurately logging of service calls (Praxedo and SAP) and ensure they are assigned to the correct Service Technician
- Project manage and schedule Technicians for equipment installations together with the sales team based on completed service requirements, payment/orders, stock availability and customer communication
- Become competent at quoting customers, checking spares availability and pricing to complete customer orders
- Invoice service technician’s job cards on SAP on completion
- Closing off job cards (Praxedo) with resolutions once the job is completed
- Source, investigate and provide service history on equipment for customer queries
- Be willing and able to assist with controlling Technician’s spares stock (issues, returns, variances and stock counts)
- Identify and process warranty and guarantee claim service calls and invoices
- Answer customer and field-based queries, including account queries by telephone and email
- Providing holiday and sickness cover for other office staff
- Carry out such administration tasks as may be required
- Compiling a job card register of completed jobs for reconciliation purposes
- Tracking spares orders relating to jobs with the spares department
- Filing of documents relating to the Service Department
- Relieve switchboard when necessary and direct messages to correct departments
- Assist technicians with purchase of local spares
- Assist technicians with internal ordering of spares and internal transfers
- Assist with scheduling of Technicians
- Assist with invoicing on SAP when necessary
- General relief of administration overflow where necessary
- Assist with annual stock count
- Report directly to the Sales Administrator and Branch Manager
Working hours:
Monday to Friday: 8H00 - 16H30
Benefits include:
- 50% contribution to Discovery medical aid
- Discretionary 13th cheque based on performance
- Pension: company contribution 4% and 2% contribution by the employee
- Overtime may be required for quarterly stock counts and when deadlines have to be met
- Life Cover: 2 year annual salary benefit - paid in full by the company
IMPORTANT:
- Applications close 5 September 2024
- Only applications submitted via the Ditto Jobs platform will be considered
- Only candidates who meet all our client's minimum requirements will be contacted
