Junior Debtors Clerk - Goodwood

SUMMARY:
This role focuses on direct customer communication to recover outstanding payments, establish payment arrangements, and process vehicle collections when necessary.

POSITION INFO:

Job Overview

We are seeking a proactive and results-driven Junior Debtors Clerk to join our finance team. This role focuses on direct customer communication to recover outstanding payments, establish payment arrangements, and process vehicle collections when necessary. The ideal candidate will be responsible for contacting customers regarding missed payments, negotiating repayment plans, and ensuring timely handovers for collections.

________________________________________

Key Responsibilities

Daily Responsibilities:

• Contact customers via phone, email, and SMS regarding missed payments.
• Keep a detailed record of customer interactions, payment commitments, and responses.
• Follow up on outstanding payments and update relevant systems accordingly.
• Work with customers to establish and manage payment plans based on their financial situations.
• Monitor customer accounts and escalate unresolved cases.
• Invoicing customers based on information given
• Adding new contracts and removing cancelled contract to/from our CRM and other systems

Monthly Responsibilities:

• Maintain an up-to-date log of customers in arrears and those on payment plans.
• Ensure proper documentation of agreements made with customers regarding payments.
• Assist in preparing reports on overdue accounts for management.

Collections & Repossessions:

• Identify and escalate accounts that require vehicle repossession.
• Work closely with the collections team to coordinate repossessions.
• Liaise with customers regarding the repossession process and attempt to recover outstanding balances before handover.

Requirements & Qualifications

• Minimum of 1-2 years’ experience in a similar role or an administration role
• Strong communication and negotiation skills.
• Ability to handle difficult customer situations professionally and empathetically.
• Basic knowledge of Excel and Google Sheets.
• Ability to work independently and within a team.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary based on experience.
• Growth opportunities within the company.
• Supportive and dynamic work environment.