SUMMARY:
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POSITION INFO:
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our team in Johannesburg.
Key Responsibilities:
- Manage and maintain the dialler to maximize campaign performance.
- Collaborate and report to the operations manager to ensure optimal campaign execution.
- Maintain and optimize calling lists, ensuring efficiency and compliance.
- Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.
- Generate daily, weekly, and monthly reports using Dialler specific Data.
- Assist in troubleshooting and resolving any dialer-related issues.
Qualifications and Requirements:
Previous experience working in a contact centre environment.
1+ year Dialler administrator experience
Knowledge of IT/Dialer systems.
Intermediate to expert Proficiency in Microsoft Excel.
Proficient in Microsoft Suite.
Experience with Power BI, SQL (Preferable)
Strong analytical skills and ability to read data.
Exceptional communication and teamwork skills.
Detail-oriented and capable of working in a fast-paced environment.
