Junior Helpdesk Technician

Junior Helpdesk Technician – Johannesburg

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We are looking for a tech-savvy on-site help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Minimum Requirements:

• Microsoft Desktop OS - Windows 7, 8, 10, 11
• Microsoft Server OS - Windows Server 2008, 2012, 2016, 2019, 2022
• Microsoft Office - all versions
• Microsoft Office 365 administration
• CPanel administration
• Basic understanding of virtualisation principles
• Understanding of Layer 1 - 3 networking
• Working knowledge of Fortigate Firewalls advantageous
• Working knowledge of Microsoft Hyper-V advantageous
• Working knowledge of IP PBX platforms advantageous
• Working knowledge of Unifi Platform advantageous
• Must be able to communicate effectively, in English.
• Must be able to follow procedure, and document accordingly.

Responsibilities:

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.