Junior IT Network and Support Engineer

SUMMARY:
Our client in the FMCG Industry is recruiting for a Junior IT Network and Support Engineer in Port Elizabeth.

POSITION INFO:
The Junior IT Network & Support Engineer will be responsible for assisting with the maintenance, support, and optimisation of our clients' IT networks. This role involves troubleshooting network issues, supporting end-users, and working closely with Senior Engineers to implement network solutions

Main Duties/Key Results Areas: 

• Assist in the installation, configuration, and maintenance of network hardware and software.
• Maintain hardware and software in the organisation. Proficient Windows 10-11/Office 365
• Installation and configuration.
• Troubleshoot network issues & Voip issues
• Monitor network performance and troubleshoot issues to ensure optimal network functionality.
• Provide technical support to end-users for network-related issues, including connectivity and access problems.
• Assist in the setup and maintenance of network security measures, including firewalls, VPNs, and intrusion detection systems.
• Support the implementation of network upgrades and enhancements.
• Document network configurations, changes, and procedures.
• Collaborate with Senior Engineers to design and implement network solutions for clients.
• Stay up to date with the latest industry trends and technologies to ensure best practices are followed.
• All other tasks and related duties as expected from the employer from time to time.

• Bachelor’s Degree or relevant courses/training completed in Information Technology, Computer Science, or a related field.
• Basic understanding of network concepts, including LAN/WAN, TCP/IP, and network protocols.
• Familiarity with network hardware such as routers, switches, and firewalls.
• Proficiency in troubleshooting network issues and providing technical support.
• Knowledge of network security principles and practices.
• Experience with network monitoring and management tools.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Certification in networking (e.g., CCNA, CompTIA Network+) is advantageous.

• Strong analytical and problem-solving skills.
• Strong willingness to learn and take direction. 
• Logical thinker.
• Ability to work well in a team.
• Ability to take instruction.
• Ability to handle pressure.
• Ability to multi-task.
• Proficient in meeting deadlines.
• Must be organised and methodical.
• Excellent verbal communication skills.