Junior IT Support Technician

Recruiter:

HR Genie

Job Ref:

6424 EG JNRIT

Date posted:

Monday, November 4, 2024

Location:

Pretoria, South Africa

Salary:

Market related

SUMMARY:
Perform specific technical support, administrative tasks and reporting.

POSITION INFO:

Your:

Formal Education:
- Relevant degree or diploma
- Microsoft 365 Fundamentals (MS900)
- Microsoft Azure Fundamentals (AZ900)
- ITIL V3/4

Experience:
- Minimum of 2 years’ experience in a support role
- Experience working in Microsoft 365 Environment
- Experience working in Microsoft Azure Environment

Critical Competencies
- Strong customer service acumen
- Strong technical knowledge (Microsoft 365, networking, server maintenance)

will enable you to do the following duties:

Support
- Provide desktop and end user support to all Efficient users.
- Implement instructions or requests in line with company procedures
- Support implementation of projects in line with company procedures
- Continuously update information in the assigned ticketing system
- Create and continuously update site documentation
- Fault tracking and reporting
- Regular feedback to internal stakeholders and line manager
- Educate employees regarding IT matters and Group policies, processes and standards

Processes
- Facilitate support function in line with support and ticketing process
- Implement support in line with agreed service levels
- Educate employees about and enforce support and ticketing process
- Effectively communicate during the fault resolution process

Technology
- Identify any shortcomings and opportunities to improve infrastructure
- Identify and communicate any recurring problems
- Monitor technological infrastructure (networks and computer systems)
- Full working knowledge of Microsoft 365.

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