Junior IT Technician

SUMMARY:
As a Junior IT Technician, your responsibility is to provide technical support and assistance to end-users. You will help troubleshoot and resolve hardware, software, and network issues, ensuring the smooth operation of IT systems and minimizing downtime.

POSITION INFO:
Key Responsibilities:

• Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including remote install, configure, and troubleshooting of computer hardware, software, and peripherals at the mining sites
• Diagnose root cause problems, determine possible solutions and repair accordingly. Record causes and solutions and update and finalize all completed job cards/helpdesk queries with this information once functionality has been established
• Request approval for replacement of hardware and replace when required and test for proper functionality
• Diagnose any allocated network problems, plan and execute solutions, monitor progress and test functionality
• Install new assets, devices, hardware and software and network equipment as per job card request
• Compile replacement capital list annually. Repossess and store unused workstations on personnel movement
• To maintain and manage assets, devices, network, hardware and software infrastructure according to allocated job cards and in accordance with operating procedures
• Conduct mini risk assessment in own area of work and within span of control prior to every task performed
• All defects and status of tools and equipment are recorded, signed and handed over to the supervisor
• Relevant tools and electrical equipment is maintained and functional and utilized according to manufacturer specifications
• Perform housekeeping duties when and where necessary
• Follow waste management procedure when necessary
• Perform routine maintenance and upgrades on IT Related systems to ensure optimal performance and security
• Provide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP and other software and technologies
• Manage user accounts, permissions, and access rights within MS 365 environment
• Collaborate with Head office and remote IT teams to resolve complex technical problems and implement effective solutions
• Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems
• Troubleshoot network issues, including connectivity problems, DNS, DHCP, and firewall configurations
• Conduct regular backups and ensure data integrity and disaster recovery procedures are in place
• Stay up-to-date with the latest advancements in IT technology and propose enhancements to optimize system performance
• Provide training and technical guidance to end-users on various IT tools and applications
• Adhere to IT policies, procedures, and security protocols to protect sensitive data and maintain regulatory compliance

• Relevant IT Diploma/Degree
• 3 years’ of relevant experience in Desktop Technician Level 1 / Lan/Wan Management
• Familiarity with biometric software and ERP systems
• Strong communication and interpersonal skills
• Ability to identify, analyse and resolve technical issues efficiently