Junior IT Technician

SUMMARY:
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POSITION INFO:

We are seeking a Junior IT Tech to join our CALLFORCE BPO team. As a Junior IT Tech, you will be responsible for providing technical support and troubleshooting for computer systems, hardware, and software used within our organization. You will work closely with the IT team to ensure that all systems are running smoothly and efficiently.

Key IT Responsibilities:

• Provide technical support for computer systems, hardware, and software
• Troubleshoot and resolve hardware and software issues
• Install and configure new hardware and software
• Monitor system performance and ensure optimal functionality
• Maintain system security and integrity
• Assist with network administration tasks
• Document and track technical issues and resolutions
• Provide training and support to end-users on technical issues
• Stay current on industry trends and advancements in technology

Key Facilities Responsibilities:

• Develop and implement facility maintenance plans and schedules as per instructions from Facilities Manager.
• Ensure all safety protocols and procedures are followed at all times.
• Monitor and inspect facilities to ensure they are in compliance with safety and building codes.
• Maintain records of all facility maintenance and repair activities.
• Manage facility vendors and contractors.
• Assist in the planning and execution of facility repairs, renovations, and remodeling projects.
• Respond to emergency maintenance requests in a timely manner.
• Develop and implement energy efficiency initiatives.
• Oversee the security of all facilities with Senior Facilities Administrator.

Requirements:

• Relevant Certificate/Diploma or Bachelors degree in IT, or related field.
• 1+ years of facility experience or similar role as a coordinator.
• Excellent organizational and problem-solving skills.
• Knowledge of building codes, safety protocols, and energy efficiency initiatives advantageous
• Ability to work independently and within a team while managing multiple tasks.
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite.
• Certifications such as CompTIA A+ or Network+ are a plus

If you are a proactive and dynamic individual looking to kickstart your career in IT within the BPO industry, we would love to hear from you. Join our team and help us provide top-notch technical support to our clients.