Junior IT Technician

SUMMARY:
Pinetown - A dynamic IT company managing a large client’s diverse infrastructure is seeking a passionate Junior IT Technician. If you’re eager to learn and grow in the field, this is your chance to join a dedicated and supportive team!

POSITION INFO:
The role involves on-site and remote support, troubleshooting, network and software management, and collaborative efforts with the senior IT technicians.

This is an office-based position in Pinetown.

Responsibilities:

1. On-site Support: Drive to various client sites to resolve emergent IT concerns promptly and efficiently.
2. Remote Troubleshooting: Utilize remote applications to troubleshoot and resolve IT issues remotely, ensuring minimal disruption to client operations.
3. Network Management: Assist in managing and maintaining the client's network infrastructure, ensuring optimal performance and security.
4. Software Support: Provide support for various software applications, troubleshoot issues, and ensure seamless operation.
5. Hardware Maintenance: Assist with hardware installations, upgrades, and troubleshooting to guarantee the client's hardware infrastructure's reliability.
6. Server Administration: Work alongside senior IT technicians to support and maintain server environments.
7. Emergency Response: Respond promptly to emergency IT concerns and provide effective solutions to minimize downtime.
8. Client Communication: Maintain clear and proactive communication with client employees, ensuring outstanding customer service and satisfaction.
9. Collaboration: Collaborate with senior IT technicians to assist in complex problem-solving and contribute to ongoing improvement initiatives.
10. Planning and Troubleshooting: Participate in planning and troubleshooting sessions to address IT concerns and enhance overall system performance.

• Minimum matric qualification.
• Valid driver's license and own vehicle. - Will be required to travel locally to sites
• Passion for IT and a willingness to learn.
• Excellent communication skills.
• Overtime / Saturdays may be required

• Microsoft Office Suite
• Remote Desktop Applications 
• Antivirus and Security Software
• Networking Tools