Junior Medical Administrator

SUMMARY:
Junior Medical Administrator - Durbanville

Busy cardiology practice requires an additional administrator to join their team and work closely alongside a team.  Career administrator who wants to learn and grow within a medical environment.

POSITION INFO:
Duties include but are not limited to:
 
General Reception:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Maintain the issue logbook for all messages and matters that arise on a daily basis.
• Assist with phone, email or sms patients with feedback from doctor regarding messages left.
• Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.
• Assist with preparing all files for following day’s appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Assist with checking that all patient details on file are still up to date and obtain new details if relevant.
• Assist with opening of accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.  
• Providing quotations for all patient procedures. 
• Prepare the theatre list bookings and pre-authorisations.
• Assist with arranging the Anaesthetist and Assistant for surgeries.
• Ensure all clinical notes are captured on the patient files post-surgery.
• Keeping track of Assistant fees and payments made to them.
• Keeping track of cases where the doctor has assisted in surgeries.
• Assist with doctors’ reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock per Doctor.

• Schedule all admin related appointments with the doctor and the various service providers

• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Ordering stock from various places: pharmacies, stationers etc
• Support of various marketing initiatives.

• Assist the doctor with all office admin related tasks.

• Maintaining the CPD register.

• Proven experience in a similar role
• Fully fluent in both Afrikaans and English (verbal and written)
• Mature disposition and ability to remain calm under pressure
• Well-developed time management skills
• Highly organised
• Driver’s license and own, reliable transport
• Strong numeracy (maths/accounting at High School level or post Grade 12 adv)
• Ability to grasp new skills easily and desire to want to learn
• Previous experience on a medical billing programme highly advantageous, ideally Vericlaim