Junior Operations Manager, Cpt

Recruiter:

Status Staffing

Job Ref:

PC001063/MEH

Date posted:

Wednesday, May 4, 2022

Location:

Century City, South Africa

Salary:

30,000 Monthly

SUMMARY:
Our client is a business run by family values and is passionate about delivering customer-centric products and services that help their clients build enduring relationships. They are looking for a Junior Operations Manager to supervise day-to-day operations for a team of consultants in a call centre environment.

JOB DESCRIPTION:

A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION

EMPLOYMENT TYPE : PERMANENT
SECTOR : CALL CENTRE
START DATE : A.S.A.P / IMMEDIATE

DUTIES:

Manage team’s day-to-day operations
Meet and exceed all campaign targets per SLA
Ensure all Industrial Relations activities are managed in conjunction with HR
Ensure productivity, scheduling, absenteeism and data are managed effectively within agreed parameters
Ensure QA and compliance scores
Develop, coach and mentor Team Leaders
Ensure consistent communication takes place across team
Project / ad-hoc Senior Ops Manager tasks

REQUIREMENTS:

5 years’ experience in an outsourcing contact centre operations role (BPO)
Multifaceted knowledge of business and reporting teams
Client satisfaction (CSAT) experience
Time management skills
Leadership skills
Able to work night shifts
Build + maintain quality performance
Review & set organizational / productivity objectives

HOURS:

24/7 rotational shifts (includes P/H and week-ends)

Should you meet all the requirements, apply on our website at today.

Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Junior Administrative Assistant to Portfolio Body Corporate Manager - Milnerton
Location: Capetown
Salary: R 10 000.00
junior Administrative Assistant to Portfolio Body Corporate manager - Milnerton
14 days ago

#JUNIOR ACCOUNTANT
Location: Stellenbosch, Western Cape
Salary: R336k
#SAICA/SAIPA article experience advantageous
42 days ago

Junior Duty Manager
Location: Cape Town
Salary:
77 days ago

Accountant
Location: Lansdowne
Salary: Market related
This is an exciting opportunity for a SAIPA / SAICA articled individual to be involved in the financ
1 day ago

Customer Orders Liaison / Office Administrator - Montague Gardens
Location: Milnerton
Salary:
Does your experience involve being the first person of contact for customers orders, ensuring the flow of the operations runs smoothly from customer order to delivery?Our client based in Montague Gardens requires a self managed individual with minimum 5 years’ experience and a solid track record. The role involves managing one junior administrator and ensuring all administration relati...
2 days ago

HR Business Partner
Location: Cape Town
Salary: 000000000000000 Monthly
Our client based in Cape Town requires the services of a Dynamic HR Business Partner to join the growing team.
3 days ago

Credit Manager
Location: Cape Town
Salary: Market related
Our client, a leading provider of commercial asset finance, is looking for a skilled and strategic Credit manager to join their dynamic team. The company specializes in providing financial solutions across various sectors, including transport, mining, and construction. This role offers the opportunity to play a key role in the development and enhancement of credit models, scorecards, and analytics...
3 days ago

Credit Manager
Location: Cape Town
Salary: Market related
My client is seeking a skilled and strategic Credit manager to join them. They are a leading provider of commercial asset finance, specializing in sectors such as transport, mining, and construction. In this role, you will lead the development and enhancement of credit models, scorecards, and analytics tools to optimize credit decisioning systems. You will be responsible for driving credit automat...
3 days ago

Senior Infrastructure Security Engineer
Location: Cape Town
Salary: 1000 Annually
The Senior Infrastructure Security Engineer will serve as a technical leader and guide as needed on technical efforts initiated by the Cybersecurity, Infrastructure, and operations teams and projects outside of Security. This role will focus on Infrastructure Security, Identity and Access Management, Cloud Security, and Network Security. The position requires a deep understanding of AD security, f...
3 days ago

Junior Accountant
Location: Cape Town
Salary:
Crafting Value Beyond the Ledger.
6 days ago

Junior Operations Manager, Cpt

Similar jobs you might be interested in:

Create a free job alert for Junior Operations Manager, Cpt in Century City

Jobseekers

Recruiter

General