Junior Reservations Consultant

SUMMARY:
A premier luxury safari destination is looking for a JUNIOR RESERVATIONS CONSULTANT

POSITION INFO:
A luxury safari destination in the heart of the Greater Kruger, is looking for a detail-oriented and customer-focused Junior Reservations Consultant to join their dynamic team. This role is perfect for someone with a passion for travel and hospitality, excellent communication skills, and the ability to manage guest inquiries, bookings, and reservations with precision and care.

This is a live-out position, based at their Head Office in Pretoria.

CANDIDATE REQUIREMENTS: 

• Matric / Grade 12 plus relevant Tourism qualification
• Any diploma or degree qualification will be advantageous
• Experience in PANStrat Admin System will be advantageous
•  2-4 years experience in a similar role in the hospitality industry.
• Able to work under pressure
• In-depth knowledge of business and customer needs in the Tourism industry (rates, activities, lodge 
  operational procedures etc.)
• Able to work independently as well as within a group
• Efficient Computer skills
• Able to travel when required

• Creating and achieving a desired service level to both customers and lodge operations
• Maximizing occupancies by filling empty room gaps 
• Liaising with and preparing for guests to enhance their experience
• Accurately managing bookings from initial enquiry to booking confirmation and payment
• Receive and give feedback on telephonic, electronic and written enquiries
• Professional and presentable at all times
• Be courteous at all times, even if the client appears to be in the wrong. 
• Regular communication with clients regarding reservation
• Timeous follow-ups on all reservations
• Management of deposit payments and outstanding payments according to time schedule 
• Assist with all properties in the portfolio