KAM

SUMMARY:
Our client is seeking a Key Account Manager who will be focusing on managing an existing base within

POSITION INFO:

Our client is seeking a Key Account Manager who will be focusing on managing an existing base within our client's sector.

Responsibilities:

• Key performance indicators (KPIs) will be based on customer spend and maintaining strong client relationships.

• Maintain open communication with teams and clients, ensuring optimal service delivery.

• Develop and maintain long-term relationships with key clients and stakeholders.

• Serve as the primary point of contact for assigned high-value accounts.

• Understand clients' needs and business goals to deliver tailored solutions.

• Lead negotiations and ensure contract renewals, upselling, and cross-selling opportunities are explored.

• Manage and resolve any issues or concerns raised by clients in a timely and professional manner.

• Monitor and analyze client performance, identifying areas for improvement and providing actionable insights.

• Collaborate with internal teams (sales, marketing, and operations) to ensure successful implementation of client solutions.

• Track and report on the progress of key accounts, ensuring targets and KPIs are met.

• Develop account plans and strategies to grow revenue and ensure client satisfaction.

• Conduct regular business reviews with clients to maintain strong relationships and ensure expectations are met.

Skills:

• Strong communication and interpersonal skills to build rapport with clients and internal teams.

• Excellent negotiation and problem-solving abilities.

• Ability to analyze complex data and derive actionable insights.

• Strong project management skills with the ability to handle multiple priorities simultaneously.

• Exceptional presentation skills, both written and verbal.

• Client-focused mindset with a passion for delivering outstanding customer service.

• Ability to thrive in a fast-paced, results-driven environment.

• Proficiency in CRM software and Microsoft Office Suite.

• Demonstrated ability to meet and exceed sales targets and objectives.

• Adaptability and the ability to think critically in dynamic situations.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).

• Proven experience (typically 3+ years) in key account management or business development.

• Strong understanding of the industry and market trends.

• Experience in building and maintaining strong client relationships.

• Professional certifications (e.g., in Sales, Account Management) are a plus.

• Strong understanding of parcel operations systems and the ability to manage client expectations effectively.

• Needs to have a drivers.