SUMMARY:
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POSITION INFO:
About the Role
The Account Manager embodies this strategy by driving the growth of specific cities, areas and partners, both on the topline (orders and client's growth) and bottom line (average basket), with a focus on the partner's dimension & experience of the marketplace. This role is an opportunity to help grow, with a strong sense of ownership. This role calls for a combination of an operational approach, analysis of performance and exceptional relationship management. You should thrive in an "all hands-on deck" environment, love solving problems, and above all be passionate about our partners. We are looking for someone who is natural at selling and knows where the best eateries are around town, passionate about food, and enjoys negotiating to build the best partnerships. The primary focus will be bringing on new small-and-medium sized merchants (not necessarily only restaurants) that fit our partnership criteria, and you'll use your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.
Job Description
- You will oversee driving business performance.
- You will identify key merchants to acquire to keep enriching the selection already available on the platform, and coordinate with our dedicated sales team to make sure you close the deal.
- You will create long-term relationships with key accounts, ultimately enhancing their financials, marketing efforts, engagement and satisfaction.
- You'll be a key influence in their delivery business.
- Drive on-the-ground knowledge and context about the city & partner operations to the wider company’s South Africa team.
- Act as an ambassador of the company’s mission, brand, and product.
- Communicate the value of company to merchants and customers.
- Lead and coordinate end-to-end sales motion for Enterprise prospects including qualification, education, pricing/quoting, contract negotiation to close deals.
- Build strategic relationships to gain positioning with decision-makers while driving growth of new business.
- Acquire an extensive knowledge of the merchants, area and cities to identify further options to grow & developing new business pillars.
- Build tools and processes: Use your analytical ability combined with operational rigour to drive forward critical metrics.
- Partner with internal teams to solve problems and ensure that feedback received is used in improving our product and operations.
Minimum Qualifications and Requirements:
- Minimum 3 years of experience in an account management role.
- Bachelor’s Degree in a commercial/ technical field.
- Advanced Excel proficiency and an interest in dealing with numbers and analysis.
- Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs.
- Ability to take initiatives and easily adapt to constantly changing work environments.
- Desire to work with restaurants/merchants & building a strategic partnership, being proactive, creating positive and lasting relationships to bring them added new value and helping them to reach their potential.
