Key Account Manager

SUMMARY:
Our client is seeking a Key Account Manager who will be responsible for developing and maintaining s

POSITION INFO:

Our client is seeking a Key Account Manager who will be responsible for developing and maintaining strong, long-term relationships with new and existing clients to drive business growth, ensure client satisfaction, and meet or exceed sales targets. 

Responsibilities:

• Build and maintain strong relationships with new and existing clients.

• Understand the clients' needs, objectives, and challenges.

• Check all documentation before sending through to clients to ensure correct pricing and stock.

• Ensure that the client has all the relevant documentation before the ship arrives and any additional information that might be required for clearing purposes.

• Assist BDM with Debtors and ensure clients are within their credit limits.

• Assist BDM with internal credit limits of both existing and new clients.

• Work closely with the team leader to ensure that the orders are being processed quickly and efficiently. Communicate issues and problem to the clients.

• Monitor labelling and special requirements for various orders.

• Inform BDM of any large issues that need the BDM involvement.

• Assist BDM in creating reports for suppliers, giving relevant market feedback on market conditions and brand activations.

• Work closely with the BDM on brand development in market and help identify opportunities for increasing sales revenue.

• Monitor and assess brand performance and make necessary adjustments to achieve objectives.

• Ensure shipping and payment terms and conditions are mutually beneficial to both their clients and our client.

• Manage pricing, discounts, and service level agreements.

• The market is fast paced, multi faceted and client sensitive, although sales ad being customer centric is imperative, a very strong and logical administrative grounding is required to perform strategic tasks that are required.

• The day to day pace of the role will require someone who can compartmentalize and filter through tasks quickly but with extreme attention to detail.

• Address client concerns or issues promptly and effectively.

• Resolve conflicts or disputes to maintain a positive relationship.

• Identify root causes and develop preventive strategies.

• The incumbent requires a decisive and commercial approach to tasks and problem solving.

• Stay updated on industry trends and competitive landscape.

• Provide clients with relevant insights and solutions based on market knowledge.

• Help BDM achieve sales and budget that are set for the markets.

• Monitor key performance indicators (KPIs) and report on progress regularly.

Skills:

• Excellent communication, negotiation, and interpersonal skills.

• Strategic thinking and problem-solving abilities.

• Results-oriented with a track record of meeting or exceeding sales targets.

• Relationship-building skills.

• Customer-focused mindset.

• Quick thinking and an ability to think on your feet.

• Adaptability and resilience.

• Extreme attention to detail.

• Self-motivated and goal-driven.

• Innovative, strategic thinker and solutions driven.

• Technologically savvy.

Qualifications:

• Bachelor's degree in business.

• Proven experience in key account management or a similar role.

• Strong understanding of the company's products, services, and industry.