Key Accounts - Exports and Tenders

SUMMARY:
A Key Account Officer plays a crucial role in managing and nurturing relationships with key clients or customers of a business. The primary objective is to ensure client satisfaction, foster long-term relationships, and drive business growth


 
·         New Business Exports:
·         Regulatory Compliance
·         Shipping Coordination
·         Logistics Management
·         Customer Service and Sales Support
·         Record keeping
·         Key Accounts
·         Client Relationship Management
·         Research and target potential customers based on market segments and business needs.
·         Develop and maintain a deep understanding of the company's products or services.
·         Present and demonstrate products or services to potential customers via phone, video calls, or email.
·         Address customer inquiries, provide information, and offer solutions to meet their needs.
·         Build and maintain strong relationships with existing and prospective customers.
·         Follow up on leads and prospects in a timely manner.
·         Provide exceptional customer service and ensure customer satisfaction.
·         Maintain accurate records of all sales activities, customer interactions, and sales opportunities in the CRM system.
·         Prepare and send quotes, proposals, and contracts to customers.
·         Monitor and report on sales metrics and performance against targets.
·         Collaborate with other internal departments (e.g., product development, customer support) to ensure a seamless customer experience.
·         Participate in training and development programs to enhance sales skills and product knowledge.
·         Provide feedback to management on sales strategies, customer needs, and market trends.
·         Account Planning
·         Problem Resolution
·         Sales and Business Development
·         Tender administration▪

Minimum Requirements:

Grade 12
Minimum 2 years in a similar position
Business Administration Qualification (Advantageous)
Computer literacy is must on: Excel, Word, Outlook
Experience in PPE would be advantageous

POSITION INFO:
A Key Account Officer plays a crucial role in managing and nurturing relationships with key clients or customers of a business. The primary objective is to ensure client satisfaction, foster long-term relationships, and drive business growth
 
 
·         New Business Exports:
·         Regulatory Compliance
·         Shipping Coordination
·         Logistics Management
·         Customer Service and Sales Support
·         Record keeping
·         Key Accounts
·         Client Relationship Management
·         Research and target potential customers based on market segments and business needs.
·         Develop and maintain a deep understanding of the company's products or services.
·         Present and demonstrate products or services to potential customers via phone, video calls, or email.
·         Address customer inquiries, provide information, and offer solutions to meet their needs.
·         Build and maintain strong relationships with existing and prospective customers.
·         Follow up on leads and prospects in a timely manner.
·         Provide exceptional customer service and ensure customer satisfaction.
·         Maintain accurate records of all sales activities, customer interactions, and sales opportunities in the CRM system.
·         Prepare and send quotes, proposals, and contracts to customers.
·         Monitor and report on sales metrics and performance against targets.
·         Collaborate with other internal departments (e.g., product development, customer support) to ensure a seamless customer experience.
·         Participate in training and development programs to enhance sales skills and product knowledge.
·         Provide feedback to management on sales strategies, customer needs, and market trends.
·         Account Planning
·         Problem Resolution
·         Sales and Business Development
·         Tender administration


Minimum Requirements:


Grade 12
Minimum 2 years in a similar position
Business Administration Qualification (Advantageous)
Computer literacy is must on: Excel, Word, Outlook
Experience in PPE would be advantageous

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