Key Accounts Manager

SUMMARY:
It is responsible for maintaining and expanding relationships with customers. The position will work in close association with various business departments, and thus maintain and develop the strategic relationships with the Key Accounts

POSITION INFO:

Key performance area

Key Account Management.

Develop and foster loyal, long-lasting trust relationships with key customers, brick-wall competition.

Identify yourself as a committed resource and assist, support and provide solutions that meet their objectives and goals with reasonable timelines.

Management of customer complaints promptly.

Research Market trends to generate more sales.

Chief Communicator.

The link between the key account and NCP’s internal teams. Ensure customer changes are communicated clearly to internal stakeholders and internal delays issues etc. are communicated back to the customer.

Ensure correct products are delivered to the customer on time and in full.

Manage customer complaints and resolve issues customers may face.

Build and maintain the trust relationship with all stakeholders.

Sales.

To carry out regular customer visits.

Meet monthly/annual sales budget on revenue and volume

Meet and exceed GP and R/t targets per product per month and per annum.

Identify growth opportunities at customers, drive customer retention and revenue growth.

Administration.

Pricing updates submitted within a reasonable time to Sales and Marketing Officer to upload.

Transport price updates submitted within reasonable time to the Senior Customer Liaison Officer to upload.

Reports.

Monthly sales forecast per customer and product prepared for the following and uploaded on 25th of the month onto the s- drive and communicated to the Supply Chain Co-Ordinator and Customer Liaison Officers, Business Development Officers and Key Account Managers.

Visit reports uploaded on a Friday onto the S-drive

Monthly Presentation – Sales Meeting

Weekly call plan presented at weekly sales meeting on a Friday.

Related SHERQ responsibilities
Knowledge/Skills/Competencies

Customer Expertise

Strategy

Negotiation

Interpersonal

Results Orientation

Analytical

Attention to detail.

Effective Communicator

Presentation Skills

Quality adherence

Planning and Organizing

Attention to detail.

Problem solving

Self-Management

Motivated.

Experience

Minimum 5 years’ experience in a chloro-alkali or chemical manufacturing industry.

5 years sales experience and a proven track record

Qualifications:

Grade 12

Sales and Marketing or Business Administration Degree/Diploma.

Chemical qualification - advantageous.
Reporting structure:
This position reports to the Sales & Marketing Executive.
Personal Circumstances:

Must be able to obtain a satisfactory medical report from the companies’ medical centre.
Other requirements:
Please ensure:

That the application form is fully completed and attached with your CV.

That the reference number and/or position name of this advertisement is quoted on your application form.

That recently certified copies of all qualifications referred to on your application form and cv, are submitted.


External Applicants:

Please attach a copy of your most recent payslip. We regret we cannot consider any applications received without this information.
Failure to comply with the above requirements will result in your application being disqualified.
Persons with disabilities are encouraged to apply, should the applicant be successful the incumbent will be reasonably accommodated depending on the inherent requirements of the job.
All applicants are thanked in advance for showing interest however correspondences will only be entered into with the shortlisted candidates.

Closing date: 11 October 2024

CV’s to be sent to:
Recruitment for this position will be conducted with the intention progressing our Employment Equity policy, targets, and objectives. The Company reserves the right not to fill this position

NB! This job is now closed. You can apply for other jobs by uploading your CV.