Key Accounts Manager (Remote)

SUMMARY:
Our client is seeking a qualified and experienced Key Accounts Manager who will be fully remote.

POSITION INFO:
Requirements:

• Bachelor's degree in business administration, marketing, sales, or related field; any proven customer relationship management experience-based equivalent.
• Exposure and proficiency with the following tools: MS Office, Gmail, the Google Workspace ecosystem of services, and Zendesk-Sell (or equivalent CRM).
• The successful candidate will be working remotely most of the time. However, candidates must be able to get to the company office, client offices or workshop venues as and when required.
• Must have stable Wi-Fi or fibre connection at home, however every new team member at The company is provided with a state of the art laptop and mobile device.
• 3+ years of hands-on experience related to building the post-sales relationship with customers.
• Ability to identify inefficiencies in company products and suggest improvements.
• An ability to work with multiple product managers to help clients fulfil their requests.
• The ability to use digital tools to manage multiple client accounts simultaneously.
• Proficient in all Microsoft Office applications as well as CRM software.

• Developing and sustaining solid relationships with clients.
• Onboarding new clients in a structured and repeatable manner that can scale.
• Documenting, addressing and resolving clients’ requests.
• Acting as the main point of contact between clients and internal teams.
• Guiding the product managers to address urgent client requests while managing client expectations to allow product teams enough time to deliver value to each key client.
• Communicating and collaborating with the sales manager and product departments to ensure that clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts to the sales manager.
• Developing a thorough understanding of client's needs and requirements and preparing delivery requirements on a project management system like Jira.
• Negotiating deliverables with clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Structured documentation of requirements from clients for product/service improvement.
• Maintaining a deep understanding of the company’s products and processes and being comfortable declining requests that do not comply with the product vision.
• Nurturing the client relationship to generate more revenue for the company by servicing more of the client’s needs with our other products.

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