Late stage collections agent (Banking) - 3 month contract

SUMMARY:
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POSITION INFO:

One of our TOP banking clients is in urgent need of Late Stage Credit Card Collections Agents, to join them in Sandton on a 3-month contract.

Must be available immediately to start

MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings

Great track record - Reference checks will be conducted upfront (We want TOP performers, reliable staff)

Must be willing to work on alternate Public holidays and Saturdays

Must be willing to work rotational shift, latest shift being 7 pm

Must have reliable transport and stay within close range of Sandton

Qualifications and experience: 

Matric

No less than 4 years' LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards 

Key skills: 

MUST have great telephone etiquette and great customer service skills

Objection handling

Negotiating 

Should be great at problem solving

Excellent English communication 

Key performance areas:

Collections on late stage accounts 

Explaining the consequences of non-payment of account to consumer 

Liaising with legal - attorneys (handover of account)