Learning and Development Manager

Recruiter:

Strategic Personnel

Job Ref:

JHB000679/AC

Date posted:

Friday, January 17, 2025

Location:

Johannesburg, South Africa

Salary:

550000 Annually

SUMMARY:
Leading contact centre business seeks a skilled and experienced Learning and Development Manager.

POSITION INFO:
A leading BPO and contact centre business seeks a skilled and experienced Learning and Development (L&D) Manager.

The L & D Manager will be responsible for designing, implementing and evaluating learning strategies and programmes. They will work with the HR department, and other stakeholders to address employee development needs. They will manage budgets and utilize various methods such as e-learning, workshops and career planning.

Candidate must have a completed Honours degree and have at least 8 years relevant working experience as an L & D Manager / Training Manager from within a Call Centre / Contact Centre / BPO type business. Duties include:

Develop best practices and drive implementation of future-fit learning solutions
Align learning and development plans with key strategic initiatives
Develop learning solutions to support talent development and functional learning including digital instructional design
Develop flagship programs to support succession pipelines
Monitoring and Reporting
People, Stakeholder and Financial Management
Governance & Reporting

This is an AA position. If you have the relevant degree and experience as listed above, please submit your CV.

Only shortlisted candidates will be contacted. If you have not heard from us by the end of January 2025, please consider your application unsuccessful.

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