Life Center Operator

SUMMARY:
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POSITION INFO:

Job description

DUTIES

• Technical Call Centre Operations as per Training

• Client interfacing-professional and informed.
• Alarm Management, Response and Escalation as per Training
• Remote Technical Assistance as per Training.

• Where required, fault finding and fault rectification on site.
• Camera Operations Management

• Interval based scanning and report based on required schedule
• Escalation where required.

• Data Centre Operations:

• Procedures enactment as per training (access on reference, permission, etc.)
• Access Control and Restriction as per schedule.
• Vetting of Method Statements as per training
• Creation of Method Statements as per Training.
• Risk identification in access ref requests as per training.
• Where required, goods receiving and signing for deliveries for the DC.
• Enforcement of DC code on persons entering DC as per training.
• Shift reporting as per training
• Emergency Operating Procedures when required as per training.
• Ad Hoc drawing creation and validation as per training and standards.
• Drawing and SLD variation identification and updates

• All procedures to be IS09000 and ISO27000