Lodge Anchor

SUMMARY:
We are seeking a personable and highly organized Lodge Anchor to ensure seamless operations at our 5-star game reserve. This key role involves managing daily lodge activities, providing exceptional guest service, and coordinating between various departments to ensure an unparalleled guest experience. The Lodge Anchor will serve as the primary point of contact for guests, addressing their needs and ensuring their stay is both enjoyable and memorable.

POSITION INFO:
Key Responsibilities:

• Guest Relations: Serve as the main point of contact for guests, handling check-ins, check-outs, and any special requests to ensure an outstanding experience.
• Operational Coordination: Oversee and coordinate lodge activities, including dining, housekeeping, and game drives, ensuring smooth operations and high service standards.
• Communication: Act as a liaison between guests and lodge staff, addressing any issues or concerns promptly and professionally.
• Guest Experience: Anticipate and respond to guest needs, providing personalized service and making recommendations for activities and dining.
• Team Management: Supervise and support lodge staff to ensure all operational tasks are performed efficiently and to the highest standards.
• Event Planning: Assist with planning and executing special events or functions held at the lodge.
• Reporting: Maintain accurate records and report on guest feedback, operational issues, and other relevant information to management.

• Education: Relevant qualifications in hospitality management or a related field.
• Experience: 3+ years of experience in a similar role within luxury hospitality or game reserves.
• Skills:
  • Exceptional interpersonal and communication skills.
  • Strong organizational and problem-solving abilities.
  • Ability to multitask and manage multiple aspects of lodge operations effectively.
  • High level of professionalism and attention to detail.

NB! This job is now closed. You can apply for other jobs by uploading your CV.