Lodge Anchor

SUMMARY:
5* Luxury Lodge close to Thabazimbi is looking for a Lodge Anchor.
 
The Lodge Anchor is responsible for supporting and assisting the Lodge Manager and Camp Manager and filling HOD positions on a rotational basis during leave cycles.
 
The Lodge Anchor should be readily available to deal with all guests’ queries and complaints while on duty. The core function of the lodge anchor is to host the guest and manage all aspects of their stay to maximize guest delight, communicating with lodge front of house and back of house staff, kitchen and Field Guides to ensure that guest needs are met and that the lodge runs smoothly.

POSITION INFO:
Duties:
 
Meet with the General Manager and Lodge Manager as required and update on property operations.
Maintain and ensure the good will of the brand at property level.
Act as key ambassador including hosting Site Inspections, communicating with the market and hosting journalists.
Ensure the developed set of property standards are upheld and maintained.
Ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
Assist if one of the HOD positions is vacant.
Keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
Be readily available to deal with all guest queries and complaints.
Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
Ensure all guest information available is collected and communicated prior to arrival.
Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
Ensure all guest complaints are reported to your Head of Department / Management immediately.
 
Requirements:
 
Grade 12
Qualification in Travel and Tourism will be an added advantage.
Knowledge of Hospitality system (Res- Request advantage)
A minimum of 2 years Hospitality experience
Knowledge of MS Office Suite.
Experience and proven track record of having made targets.
Knowledge of customer service in a luxury environment.
Knowledge of product and supply.
Valid code 8 driver’s license essential.