Lodge Anchor - Guest Entertainment & Experiences

Lodge Anchor - Guest Entertainment & Experiences
 
 
Ensuring excellent customer service at all times and at all times exceeding guests expectations of a 5 star experience.
 

• Core Competencies of the Job:
• Day to Day Operation of Lodge.
• Dealing with guest complaints.
• Hosting during Meals
• Arranging and Hosting experiences for our guests to ensure we spoil them and exceed their expectations.
• Checking In and Check outs of all guests
• Ensuring guest satisfaction at all times.
• Supervising housekeeping
• Conducting weekly staff meetings.
• Completing Weekly rooming list.
• Ensure all departments are aware of upcoming events and ensuring that all extra items are ordered in advance.
• Handing over to Lodge Manager on her return.

• Standards – ensuring the set standards of the lodge are met at all times. Guest happiness is key

• Assist all departments when an Anchor is absent.
• Employers or management may require other tasks to be done not listed in this description.
• Ensuring any maintenance issues are dealt with or proper handover is given to Lodge Manager. This should in no way affect a guest
• Monthly Report to be given to Lodge Manager
• Operational Requirements
• Training requirements for the upcoming month.
• Stock: Stock levels are to be kept at an adequate level, to maximise profit and minimise wastage. Bearing in mind at all times our guests need and the Lodges is a 5 star Lodge. In your absence (Days off or leave) you will be required to ensure that adequate stock levels are available to your department staff.

  
Essentials:
1) Ability/willingness to Learn
2)      Team Leader
3)      Team Player
4)      Ability to work under pressure and be list/task orientated.
5)      Drivers License
6)      Min of 2 years’ experience at a 5* establishment and similar position.

Package – Live in: inclusive of Accommodation, Meals, Lights & Water, and Laundry Service, Uniforms annually,
Cycle – 3 weeks on and 1 week off/month