Lodge Management Couple - 5* boutique - R35-40K + live-in - Eastern Cape

SUMMARY:
JOB SUMMARY STATEMENT: The ideal candidate will be responsible for supporting several business areas within the organisations in relations to order
management. He or she will be responsible for managing customer order activity through the order fulfilment cycle. Responds to customer inquiries by researching
status of shipments, past dues and expedites.
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KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES)
- Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.
- Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
- Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices
for all processes.
- Prepare and update various sales & purchase orders through SAP system and provide update on all orders.
- Monitor all vendor performance and evaluate all orders and provide all required approvals.
- Verify all order line and prepare order reports on a daily basis.
- Manage orders in transit and provide updates to relevant stakeholders
- Resolve all customer & supplier queries.
- Monitor and evaluate all order issues and resolve discrepancies to ensure accurate billing of all orders.
- Provide an interface with finance department and manage all contracting processes and manage all incoming purchase orders from various email
locations.
- Monitor and process all returns according to financial requirements and ensure compliance to all SAP reporting requirements.
- Effectively lead, train, mentor, and motivate direct reports to build a world-class Order Management team
ACADEMIC QUALIFICATIONS:
- Degree / NDip in Supply Chain or relevant qualification
- Matric /National qualification (certificate)
EXPERIENCE:
- 5 years’ experience I Order Management
- Essential to have experience in dealing with customers at multiple levels
- Must be able to work unsupervised and with a sense of urgency
- Extensive knowledge on SAP (PTP, IM, OTC)
- Intermediate to advanced level experience on the Microsoft suite
KNOWLEDGE, SKILL & ABILITIES:
- Strong communication and open personality
- Takes initiative and 'think out of the box
- Act with integrity and professionalism.
- Adhering to principles and values (Trustworthy, reliable and responsible).
- Cope with pressure.
- Good administrative skills.
- Be able to work in a team as well as independently.
- Accuracy and attentiveness to detail.
- Ability to excel and exceed customer expectations in a pressurised production driven environment

JOB DESCRIPTION:

NB! This job is now closed. You can apply for other jobs by uploading your CV.