SUMMARY:
-
POSITION INFO:
Our client based in the Ladysmith area is seeking a well-presented and experienced Lodge Manager to join their team. The role encompasses the management of the property demanding a unique blend of leadership, meticulous attention to detail, pro-active and willing to go the extra mile with a profound dedication to delivering an unforgettable guest experience.
The ideal candidate should have a strong work ethic and excellent interpersonal skills.
Requirements:
- At least 5 years’ experience in an equivalent position in a 4 to 5 star bush lodge
- Mature, well-presented person
- Passion for hospitality is essential
- Excellent English both written and spoken, additional languages Afrikaans and Zulu are an added advantage
- Well-developed problem-solving skills
- Strong leadership, delegation, and training skills.
- Prior management experience over multiple staff members
- Computer literate and ability to manage stock and equipment
- Hands on approach and ability to handle pressure
- Takes initiative and leads by example
- Hosting experience essential
- Strong organizational and planning skills.
- Must be able to control and work within budgets
- Ability to check guests in/out, highly sociable and confident when meeting new people and able to communicate in a friendly, relaxed manner
- Supervision and coordination of Stock takes in all departments
- Staff/HR – management of all staff; monthly wages; recording of leave; oversee all departments; staff discipline.
- Proven record of managing staff effectively and empathetically.
Coordinate and implement staff
- Sound knowledge of the relevant labour laws (BCEA, LRA)
- Good negotiation skills
- Guest centric, eye for detail and high standards of service
- Ability to anticipate guest needs and facilitate the small touches to enhance the guest experience
- Regular inspections to keep the lodge immaculate
- Maintenance measures:-schedule maintenance, preventative measures, knowledge and experience of daily maintenance
- Some skills/knowledge for overseeing property requirements such as vehicles, road maintenance, bush maintenance, solar systems, fences, etc
- Some knowledge of building, equipment, vehicle and garden maintenance
- Monthly reporting to the non-resident owner/executive members on work done at the lodge and any points of interest
- Hands-on Guest relations, assistance and guidance in all aspects of the lodge
- Rooms division. Ensure Housekeeping and F&B departments are running at the standard required; cost management
- Be of Sober habits with an excellent past track record
If you meet all of the above, please apply directly here. Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.
