Lodge Manager

SUMMARY:
Our client seeks a Lodge Manager to oversee the seamless operation of the lodge, ensuring that all aspects of the facility, from staff management to guest hospitality, meet the company's high standards and surpass guest expectations.

The Lodge Manager reports directly to the General Manager and Company Executives.

POSITION INFO:
Primary Responsibilities:

• Create a welcoming and secure environment for guests, upholding high standards of cleanliness, hygiene, quality service, and meal presentation to exceed both company and guest expectations.
• Ensure the lodge’s smooth operation by maintaining its facilities, equipment, vehicles, infrastructure, and services through regular upkeep.
• Oversee human resource functions for staff, including training, development, motivation, and work scheduling, along with leave management.
• Foster a fair, safe, and enjoyable workplace for staff.
• Demonstrate positive and enthusiastic leadership by setting a strong example.
• Collaborate closely with the General Manager to build a cohesive lodge and management team.
• Regularly communicate and report to senior management in accordance with company requirements.

• The Lodge Manager is responsible for physically preparing, cooking and serving all meals at the lodge.
• Communicate with guests before their visit and handle registrations and indemnity forms for visitors and contractors.
• Provide information about the lodge, reserve, and surrounding activities.
• Master lodge and reserve policies to address inquiries from guests and Executives.
• Plan and coordinate guest activities within the lodge and the surrounding area.
• Manage guest interactions, resolve complaints in accordance with lodge policies, and ensure guest satisfaction.
• Provide ongoing staff training based on identified developmental needs.
• Inspect guest rooms, staff rooms, public areas, and lodge grounds to maintain cleanliness and order.
• Report maintenance issues to the General Manager or executives, propose corrective actions, and seek approval for scheduled work.
• Maintain inventory control, minimizing losses through effective allocation, accurate receipting, regular stock takes, portion control, and stock rotation.
• Ensure equipment, facilities, and vehicles are regularly serviced and well-maintained.
• Monitor and evaluate staff performance to ensure efficiency, adherence to policies, and effective performance management.
• Assign staff duties, schedule rosters, and oversee compliance with safety rules.
• Plan guest visits, manage procurement, and control costs effectively.
• Manage expenses within the budget and develop strong relationships with key suppliers.
• Ensure compliance with health and safety regulations.

• Manage staff and oversee work schedules.
• Conduct staff meetings and manage daily operations.

• Perform maintenance checks on lodge buildings, equipment, and vehicles.
• Provide staff training.
• Conduct inventory control and stock taking.

• Oversee deep cleaning of the lodge.
• Update staff rosters and schedule maintenance based on the year planner.

• Confirm guest visits in coordination with the General Manager and/or Executives.
• Plan, propose, and execute guest visits, including activities and customized menus.
• Procure goods and manage activities to ensure timely execution and satisfaction.

• Strong staff management skills.
• Ability to deal well with guests.
• Ability to cook for guests.
• Availability to work 3 week 7 day shifts with one week off thereafter.
• Flexibility around working dates is required in order to accommodate guests.