Lodge Manager

SUMMARY:
Working as a Lodge Manager, you will have overall responsibility for the smooth running of the Lodge and all related activities

POSITION INFO:
Key responsibilities and accountabilities:

• Warm welcome and check in of all guests
• Guest management – coordinate daily activities and transfers for guests of all ages
• Guest experiences - ensure all special needs and requests have been met
• Hosting of all meals/guest events
• Complete daily/weekly/monthly Admin duties including month end duties
• Manage stock (operational and bar) through regular stock takes and maintaining stock controls
• Management of all Lodge staff
• Health & Safety - ensure lodge always operates in safe manner, ensuring the safety of guests and staff.
• Management of lodge maintenance – reporting all issues and follow up

• Personality

• An outgoing, warm and friendly personality that is well presented
• Positive attitude, Self-motivated, Confident and comfortable around people from all walks of life
• Excellent communication and interpersonal skills (listening skills, verbal communication etc)
• Good sense of humour 
• Specific Job Skills
• Excellent guest relations abilities
• Excellent guest/staff/lodge management skills
• Excellent knowledge of Food & Beverage, Housekeeping and Front Office
• Ability to work under pressure and to tight deadlines

• Physical fitness to ensure you can work extended hours

• Attention to detail
• High energy levels & drive to get things done
• Planning & organizing – plan activities and carry them through effectively
• Initiative to look for ways of improving

• Excellent people skills, especially motivating staff

• Computer Skills
• Computer literate with excellent skills in Excel
• Management Ability
• Flexibility
• Strong time-management skills
• Demonstrable leadership and management qualities
• Analysing and problem-solving skills

• Hospitality / Hotel / Lodge Management related qualification would be an advantage
• At least 5 years’ experience in 5 star game lodges
• Valid Code Driver’s license