Lodge Manager

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000321/DB

Date posted:

Wednesday, April 16, 2025

Location:

Various Locations , Namibia

Salary:

Monthly

SUMMARY:
Luxury Lodge Group based in Namibia is looking for a Lodge Manager.

The Lodge Manager is responsible for maintaining the smooth operation of the Lodge and to provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

Namibian Citizen / valid work permit essential.

POSITION INFO:
Duties:

Responsible for the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
Constantly develop and improve on the activities and guest experience in the camp
Support Senior Management to achieve their goals and objectives
Provide direction, oversight and guidance to the Lodge team
Implement and monitor policies, processes and standards to ensure an effective and exceptional service is provided to guests
Stay up to date with changes in policies, ways of working and standards in the industry
Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
Assist with on-the-job training for Lodge staff
Take accountability for the performance of the functions at the Lodge
Responsible for the welfare, safety and management of all staff employed within the camp
Implementation of the Wilderness Environmental and Social Standards in the camp
Ensure that the camp operates in compliance with the environmental policies and social policies of Wilderness
Manage all emergency situations in the camp in accordance with the Wilderness procedures

Requirements:

National Diploma in Tourism and Hospitality
At least 5 years of prior working experience in overseeing operations at a 5* Lodge
An understanding of the ethos of bush life, with an apparent respect and compassion for conservation
Business level fluency in English
Administrative skills and experience will be an advantage
Computer literate (Microsoft Word, Excel, Power Point)

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