Lodge Manager

- Warm welcome and check in of all guests
- Guest management – coordinate daily activities and transfers for guests of all ages
- Guest experiences – ensure guest expectations are exceeded by following guidelines; ensure all special needs and requests have been met
- Hosting of all meals/guest events
- Complete daily/weekly/monthly Admin duties including month end duties
- Manage stock (operational and bar) through regular stock takes and maintaining stock controls
- Weekly Financial and operational business reports to General Manager
- Attend Weekly HOD Meeting
- Management of staff – recruitment, induction, rosters, attendance, performance management, discipline, on the job training, team spirit, reward & recognition
- Actively support Conservation and community initiatives and programs
- Health & Safety - ensure lodge operates in safe manner at all times, ensuring the safety of guests and staff
- Management of lodge maintenance – reporting all issues and follow up

Requirements:

- Matric or Grade 12 certificate
- Hospitality / Hotel / Lodge Management related qualification would be an advantage
- 4 years’ experience in 5 star game lodges in the position of a senior lodge manager or greater
- Valid Code 8 Driver’s license is essential
- Live in position at the Family House is a non-negotiable
- Basic knowledge of maintenance, both electrical and water supply
- Extensive knowledge of cleaning and sharp eye for detail