SUMMARY:
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POSITION INFO:
Our Luxury Lodge client is seeking a Lodge Manager to join their team based close to Ladysmith, KZN.
Purpose: This property is looking for a dynamic Lodge Manager to manage all operations of this well-established Game Lodge.
This role encompasses the management of the property demanding a unique blend of leadership, meticulous attention to detail, pro-active and willing to go the extra mile with a profound dedication to delivering an unforgettable guest experience. Strong work ethic is required.
Salary: Dependant on Experience + Live-In Accommodation and Food while on Duty.
- No dependents or pets.
- 7 days off a month. 21 days consecutive days annual leave.
- Annual bonus based on achieving targets
Requirements:
- At least 5 years’ experience in an equivalent position in a 4 to 5-star bush lodge.
- Mature, well-presented person
- Passion for hospitality is essential.
- Excellent English both written and spoken. Additional languages Afrikaans and Zulu are an added advantage.
- Well-developed problem-solving skills.
- Strong leadership, delegation, and training skills. Must be able to oversee staff of 25 members.
- Computer literate and ability to manage stock and equipment.
- Hosting experience essential.
- Well-spoken, takes initiative and leads by example.
- Must be able to control and work within budgets.
- Ability to check guests in/out, highly sociable and confident when meeting new people and able to communicate in a friendly, relaxed manner.
- Sound knowledge of the relevant labour laws (BCEA, LRA)
- Good negotiation skills.
- Guest-centric, eye for detail and high standards of service.
- Be of Sober habits with an excellent past track record.
- Stable employment history with contactable references.
Responsibilities:
- Staff/HR – management of all staff; monthly wages; recording of leave; overseeing all departments; staff discipline. Proven record of managing staff effectively and empathetically.
Coordinate and implement staff.
- Ability to anticipate guest needs and facilitate the small touches to enhance the guest experience.
- Regular inspections to keep the lodge immaculate.
- Maintenance measures: Schedule maintenance, preventative measures, knowledge, and experience of daily maintenance.
- Some skills/knowledge for overseeing property requirements such as vehicles, road maintenance, bush maintenance, solar systems, fences, etc.
Some knowledge of building, equipment, vehicle and garden maintenance.
- Monthly reporting to the non-resident owner/executive members on work done at the lodge and any points of interest.
- Hands-on Guest relations, assistance and guidance in all aspects of the lodge.
- Rooms division. Ensure Housekeeping and F&B departments are running at the standard required; cost management.
Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.
