MEDICAL SCHEMES: ADMINISTRATIVE ASSISTANT

Recruiter:

HR Genie

Job Ref:

3324C EH ADMED

Date posted:

Monday, September 23, 2024

Location:

Pretoria, South Africa

Salary:

Market related

SUMMARY:
To assist the Heal advisor in the administrative process of new business and client service.

POSITION INFO:

Position available in Pretoria or Bellville or Klerksdorp

Your National Senior Certificate (Grade 12 / Matric) NQF 4 and Excellent knowledge of English and Afrikaans (speak, write, read, understand) together with experience in financial services, medical scheme knowledge or related administrative environment of at least 3-4 years, is crucial and will enable you to:

Duties:

Client Interaction & Administration:

Regular interaction with clients, colleagues and management to ensure the effective delivery of administrative requirements within a specified framework.
Ensure that client documentation is in compliance with FICA & FAIS legislation.
Attend to client complaints and enquiries in consultation with the Specialist Health Care Advisor.
Recording of client interaction and updating of client records upon completion of interaction, Maintain client record and database.
Written communication/confirmation to clients or service providers.

People & Operational Support:

Efficient operation of answering all incoming calls promptly and politely; assessing caller’s requirements; transferring calls; taking messages; delivering messages to the relevant staff member timeously.
Communicate with a variety of individuals on all levels.
Work effectively in a team and as an individual.
Dealing with correspondence, complaints and queries.
Encourage a healthy and productive work environment and monitor office safety.

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