Managed Services Engineer

Recruiter:

HR Genie

Job Ref:

PDG2000482063

Date posted:

Thursday, December 8, 2022

Location:

Cape Town, South Africa

Salary:

R300k - 379k per year + Benefits and Bonus

SUMMARY:
Managed Services Engineer

JOB DESCRIPTION:

Our Client a Global Tech firm is seeking a Managed Services Engineer to join their team in Cape town. They offer stability, growth, attractive salary along with excellent benefits and a great working environment.

The MS Engineer L2 will be responsible for the planning, implementation and execution of daily/weekly/monthly tasks that ensures that all client environments are well managed, supported and in line with agreed service level metrics.

The focus will be on SharePoint development as a SaaS solution however deep understand of all the Office 365 services is essential. The role will require in depth knowledge of Identity and Access Management solutions with specific reference to Azure and OKTA.

Performance Objectives

PO 1: Risk Management

Complies to all mandated policies, laws, and audit requirements
Operates and environment that is efficient, optimized, standardized, and secure with the latest security patches and relevant access control measures in place

PO 2: Operational Excellence

Operates an environment that is reliable and stable
Incident Management
Service Request Management
Capacity Management
Availability Management
Continuity Management
Life Cycle Management

PO 3: Continual Improvements

Recommend a minimum of two improvements within are of responsibility per financial year

PO 4: Project

Projects are delivered on time, within budget and meets or exceeds customer quality expectations.

Qualifications, Knowledge and Experience

Bachelor’s degree in information system (3+ Years)
Microsoft 365 Certified: Developer Associate (3+ Years)
Microsoft Certified: Identity and Access Administrator (3+ years)
OKTA Identity and Access Management – Administrator (3+ years)

Essential Competencies

Passion for all things SharePoint
Ability to operate independently as well as in a team environment
Excellent communication skills – verbal and written
Excellent documentation skills
Strong client focus
Strong planning and organizational skills
Perform well under pressure
Have a proactive approach Essential
SharePoint Development
Office 365 Administration and Support
Identity and Access Management (Azure)
Identity and Access Management (OKTA)
Microsoft Windows Server Management and Support
Azure Administration

Desirable

Service management solutions
Able to manage time effectively and set priorities appropriately
Able to maintain professional demeanor under stress
Able to operate within customer standard operating procedures
Strong listening skills
Python
Ansible Desirable
Sound knowledge of system monitoring platforms
Familiar with on prem and cloud concepts

Special Requirements

2-5+ years in a similar role within an ICT organisation provision managed services
Experienced in writing technical documentation

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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